A news report came out recently about this call center agent aka. Daniella who apparently offered to wipe off a customer's bill over $60 to buy shoes. She has not only brought shame upon herself but has put the entire filipino race down. She has made it even harder for the other call center representatives to handle customer enquiries with this kind of customer service. Companies outsource to the Philippines not only because of the cost they can cut down, but because of the innate hospitality that Filipinos have. If call center agents continue to act this way, they will eventually look for other countries who will not give them the same service. Though this has not happened in my center, this is something we need to be very careful of. I've been in the Call Center Industry for almost 8 years and it has never crossed my mind to do such thing.
For all call center personnel out there, here's a thought:
Being employed under a multi-national company, you're not only carrying your name, or the company you're working for, you're carrying with you the entire Filipino Race, so think twice about doing something stupid.
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